- Are you open 24 hours A day?
- Does 911 Housing Solutions track weather conditions?
- How are security deposits handled?
- How do I submit a new request for housing assistance?
- How do you bill for your services?
- How do you handle pets?
- How do you locate housing nationwide?
- How does your billing work?
- How does your housing process work?
- How important is my commitment to the length of stay?
- How soon can my insured be placed in housing?
- What different types of housing do you provide?
- What do you mean by “optimum property”?
- What if our policyholder does not speak English?
- What is 911 Housing Solutions?
- What is provided with each temporary residence?
- What is the minimum lease length you handle?
- What paperwork does my policyholder sign?
- When should I contact 911 Housing?
- Who will handle utility connections?
- Why should I use 911 Housing Solutions?
- Will someone notify me before the lease ends?
Are you open 24 hours A day?
Yes. Our full administrative staff is available during regular business hours, Monday through Friday. However, we have relocation experts available 24/7/365 to place families into hotels and handle emergency issues. Call us anytime.
Does 911 Housing Solutions track weather conditions?
Yes. 911 Housing Solutions constantly monitors weather and related activity 24/7/365. We strive to anticipates a storm's path so we can reserve hotel rooms in advance. This helps ensure we have rooms available even during high demand periods. 911 Housing Solutions takes care of everything step and handles all the payments until the insurance company compensates us.
How are security deposits handled?
We prefer that deposits be advanced from contents or other appropriate coverage. This expedites the housing process and encourages the policyholder to take good care of the property and furnishings. Exposing either the insurance company or 911 Housing Solutions to damage costs only serve to increase overall housing costs.
How do you bill for your services?
How do you handle pets?
We accommodate domestic pets in most of our placements. Often the landlord charges a pet fee in the form of a non-refundable deposit.
How do you locate housing nationwide?
Our experienced relocation specialists utilize a number of tools and techniques for finding all available properties that suit the specific needs of the family. Among our resources is an exclusive nationwide database of properties and a custom search engine for locating listed properties. Many available properties are not listed and are found by following an exhaustive manual search protocol.
How does your billing work?
911 Housing Solutions bills upfront for the duration of the stay. The invoice will list each month on separate line items. The security deposit, if any, will be listed separately. Any extensions will be billed as they are incurred.
How does your housing process work?
Immediately after you contact us with your housing request, we contact your insured. We locate housing, negotiate a lease, obtain your approval on the rate, coordinate the showing of the property, and handle all of the paperwork. We facilitate the move-in and set-up of furniture, housewares, and appliances. We handle any issues that arise and monitor the policyholder's need throughout their temporary stay.
How important is my commitment to the length of stay?
Accurately estimating the length of stay helps to control costs. It is important not to significantly underestimate the length of stay needed. For example, it is more expensive to ask for a three-month stay with (3) one-month extensions than requesting a six-month stay from the outset. Property owners become more receptive to short-term rentals and lease prices tend to decrease with longer lease commitments.
How soon can my insured be placed in housing?
We make it our goal to contact the policyholder within minutes of your request. We typically locate properties within one day and make them available for viewing by the insured at their earliest convenience. Upon approval of a property by you and your insured, we set a move-in date. Furnished corporate suites are usually available for immediate occupancy. Properties that we furnish take several days to prepare. Trailers typically take 7-14 days to deliver, set-up, and furnish. While we are arranging for suitable long-term housing, we can arrange for direct billing of hotel charges for room and taxes.
What different types of housing do you provide?
What do you mean by “optimum property”?
The optimum property is one that meets the expectations of your insured while remaining within your budget and policy provisions.
What if our policyholder does not speak English?
No problem! We work with a translation service that is available all day, any day. They provide on-demand translation services for over 200 languages. We can assist your policyholder in their native language as needed.
What is 911 Housing Solutions?
What is provided with each temporary residence?
Each property is furnished to suit the specific needs of the family. Our furniture packages come in several levels of quality to suit the family's lifestyle. Specific requests can be accommodated from home offices to special needs furnishings.
What is the minimum lease length you handle?
What paperwork does my policyholder sign?
The policyholder will need to sign the residential lease as presented by the property owner. The policyholder will also be expected to sign a housing agreement with 911 Housing Solutions if they agree to accept a property we are providing. The agreement outlines the responsibilities of both parties and gives authorization for housing-related insurance payments to be paid directly to 911 Housing Solutions.
When should I contact 911 Housing?
Who will handle utility connections?
When requested, we will coordinate utility connections and transfers.
Why should I use 911 Housing Solutions?
Will someone notify me before the lease ends?
All our leases are negotiated with a 30-day move-out/extension notice provision. We will contact you in writing and by phone 45 days prior to the end of the lease so that you will have sufficient time to determine if the lease should be ended or extended. It is important that a notice is sent out on time so that additional charges are not incurred.